Privacy Policy – Kempoh360

Effective Date: 1St January 2025
Last Updated: 1St May 2025

Welcome to Kempoh360. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Kempoh360, you agree to this Privacy Policy. If you do not agree, please do not use the platform.

1. Information We Collect

We collect the following types of personal and business-related information:

A. Information You Provide

• Full name, phone number, email address, and password

• Delivery address and billing information

• Government-issued ID, business registration (for vendors/service providers)

• Product/service listings and transaction history

• Communications, feedback, and dispute details

B. Automatically Collected Information

• Device information (type, model, operating system, IP address)

• Usage data (clicks, search terms, time spent)

• Location data (via GPS or IP)

• Cookies and similar tracking technologies

C. Third-Party Information

• Payment providers (transaction confirmations)

• Logistics partners (shipping updates)

• Social login information (if using Google, Facebook, etc.)

2. How We Use Your Information

We use your data to:

• Create and manage your account

• Process payments and facilitate transactions

• Verify identity and prevent fraud

• Deliver products and services

• Improve our platform and user experience

• Communicate updates, promotions, and alerts

• Resolve disputes and provide customer support

• Comply with legal obligations

3. Sharing of Personal Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, logistics companies, marketing platforms, customer support agents

• Other Users: When you make a transaction (e.g., buyer sees seller contact info, vice versa)

• Legal Authorities: When required by law, regulation, or court order

• Business Transfers: If Kempoh360 merges, is acquired, or transfers assets

We ensure all third parties process your data in compliance with applicable data protection laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in

• Personalize your browsing experience

• Track user behavior for analytics

• Serve relevant ads

You can control cookie settings in your browser. Disabling cookies may affect your experience on our platform.

5. Data Retention

We retain your data only for as long as necessary to:

• Provide our services

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

Inactive accounts may be archived or deleted after a specified period.

6. Security

We use industry-standard security measures, including:

• SSL encryption

• Two-factor authentication

• Access controls and monitoring

• Encrypted databases

However, no online system is 100% secure. You are also responsible for keeping your login credentials confidential.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data

• Rectification: Correct inaccurate or outdated data

• Erasure: Request deletion of your data ("right to be forgotten")

• Objection: Opt out of marketing or data processing

• Portability: Request transfer of your data to another provider

To exercise your rights, contact us at privacy@kempoh360.com.

8. International Data Transfers

If you are outside the country where Kempoh360 operates, your data may be transferred to or stored in a different jurisdiction. We take steps to ensure appropriate data protection safeguards are in place.

9. Children’s Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect data from children without parental consent. If you believe a child has used the platform, contact us for prompt removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes via email or platform notifications. Continued use of the platform after changes implies acceptance.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data:

📧 Email: privacy@kempoh360.com
📞 Phone: +17787168044
🌐 Website: www.kempoh360.com