Kempoh360 – Return Policy

Effective Date: 1St January 2025
Last Updated: 1St May 2025

At Kempoh360, we are committed to providing a trustworthy and convenient marketplace. This Return Policy outlines the terms and conditions under which customers may return items purchased on the platform.

1. General Return Policy

You may request a return if:

• The item delivered is damaged, defective, or expired

• The product is significantly different from its description or images

• You received the wrong item

• The product is incomplete (missing parts/accessories)

Return requests must be initiated within the return window defined for each product category and in compliance with the specific conditions outlined below.

2. How to Request a Return

To return an item:

1. Log in to your Kempoh360 account.

2. Go to My Orders > Select the relevant order.

3. Click Request Return and provide:

   • A reason for the return

   • Photos or video evidence (if applicable)

   • Proof of purchase (order number)

4. Package the item securely and return it using the designated return method provided by the platform or seller.

Return requests will be reviewed within 3–5 business days.

3. Return Eligibility by Category

A. General Products (Electronics, Clothing, Accessories, etc.)

• Returnable within 7 days of delivery.

• Item must be unused, in original packaging, with all accessories, manuals, and tags.

• Clothing items must not be washed, worn, or altered.

B. Groceries & Perishable Goods

• Returnable only if:

  • The item is spoiled, expired, or damaged

  • The wrong item was delivered

• Must be reported within 24 hours of delivery.

• Must include clear photographic evidence.

C. Food & Restaurant Orders

• Returns are not accepted for food once delivered.

• Refunds may be issued for:

  • Contaminated or spoiled food

  • Incorrect items delivered

• Must be reported within 12 hours.

D. Vehicles & Heavy Equipment

• Returns only accepted in cases of:

  • Fraudulent listing

  • Undisclosed faults

  • Delivery of a different vehicle/model

• Return must be initiated within 3 days of delivery.

• Detailed inspection reports and photos are required.

• Items must not have been used or altered.

E. Digital Products & Services

• Digital services are non-returnable after full or partial usage.

• Return or refund will only be considered:

  • If the service was not delivered

  • If the service was significantly misrepresented

• Initiate within 3 days of delivery or deadline.

4. Items Not Eligible for Return

• Items marked “Final Sale” or “Non-returnable”

• Opened or used consumables (except in cases of damage)

• Personalized, customized, or made-to-order items

• Digital downloads or software licenses

• Items damaged due to customer misuse or neglect

5. Return Shipping

• In cases of seller error or defective items, return shipping is covered by the seller or Kempoh360.

• In cases of buyer remorse, the buyer bears the return shipping cost.

• Return instructions and shipping label (if applicable) will be provided after request approval.

6. Inspection and Approval

Once returned items are received, they will undergo an inspection process:

• Approved returns will lead to refund or replacement.

• Rejected returns (e.g., used, altered items) will not be refunded and may be returned to the customer at their expense.

7. Exchange Policy

• Exchanges may be available only for the same item (e.g., different size or color).

• Requests are subject to product availability.

8. Contact & Support

For questions about returns or to escalate an issue:

📧 Email: returns@kempoh360.com
📞 Phone:+17787168044
🌐 Website: www.kempoh360.com

9. Changes to the Return Policy

Kempoh360 reserves the right to update or amend this policy at any time. Updates will be communicated via email or platform notifications.